Refund policy

Refund policy

Our 30-day Cat-Approved Promise
Cats are picky. If your cat isn’t into it within 30 days of delivery, email hello@littlewildco.com.au with your order number and a quick photo of the item, and we’ll refund you in full. No need to send it back. The promise covers one claim per item, and we may decline claims that appear to misuse it.

Damaged, faulty or incorrect items
If something arrives damaged, faulty or not as described, email us as soon as you can with your order number and photos of the issue. We’ll send a replacement or give you a full refund, and in most cases you won’t need to return anything.

Cancellations
Changed your mind before your order ships? Email us with your order number. If it hasn’t been dispatched yet, we’ll cancel it and refund you in full.

How refunds are paid
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a little longer to show it.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Questions?
Email hello@littlewildco.com.au. A real person replies, usually within 1 to 2 business days.